Into Amazonia - double negative scenarios
I had an interesting experience while shopping at Amazon which got me thinking if we all are doing enough in designing our products and solutions keeping in, what I call, the double negative scenarios in mind. I had ordered a desk for our home using an Amazon gift card instead of my credit card. After the desk arrived, I started assembling the desk. When I was almost done I noticed that one of the parts was defective. So I decided to ask for a return and replacement from their website which as you all know is so easy to do at Amazon. Later in the day I realized that the desk I ordered was not the right one I was looking for. So I cancelled the replacement order (yes there was a button for it!) and ordered a totally new desk (via a new order) which I liked better. I also dropped off the original desk at UPS with the return shipping label that Amazon provided. This is when things got interesting. I noticed that I did not get a return/refund notice either on the web...